Refund policy

Thank you for shopping with ArcadeX. We take pride in delivering high-quality products, and we want to ensure youโ€™re satisfied with your purchase. Please read our return and refund policy carefully.

Return Eligibility

We offer a 7-day return policy, which means you may request a return within 7 days of receiving your order, provided the following conditions are met:

  • The item must be unused, with seal intact, and returned in its original packaging.

  • A receipt or proof of purchase is required.

  • Returns will only be accepted if the product is damaged or not functioning upon delivery.

Non-Returnable Conditions

We do not accept returns under the following circumstances:

  • The product has been opened, and the seal is broken.

  • The product is physically damaged by the customer after delivery.

  • The return request is made after 7 days of receiving the order.

How to Initiate a Return

To request a return, please contact us at [INSERT EMAIL] with your order number and photos/videos showing the issue (if applicable). Once approved, weโ€™ll provide the return instructions and shipping details.

Return Address:
[INSERT RETURN ADDRESS]

Please do not send items back without receiving confirmation from our team โ€” unauthorized returns will not be accepted.

Damages and Issues

If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at [INSERT EMAIL] within the 7-day return window.

Refunds

Once we receive and inspect your returned item, weโ€™ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at [INSERT EMAIL].